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FAQ Questions about the activation key

  1. I lost my activation key.
  2. What is an activation key?
  3. How can I obtain an activation key?
  4. Someone has obtained my activation key.
  5. I received a message telling me that my activation key is invalid.

  6. I received the notification for my activation key, but I don't know how to register.
  7. I haven't received the notification for my activation key yet.
  8. My personal information (name, address, etc.) on the activation key notification is incorrect.
  9. I received more than one activation key.
  10. Does my activation key have an expiration date?

(Q1) I lost my activation key.
(A1) Contact the Help Desk.

(Q2) What is an activation key?
(A2) An activation key is a kind of password to identify a particular user on keio.jp.
  It is used to confirm that the applicant is the actual user when they initially register their Keio ID.

(Q3) How can I obtain an activation key?
(A3) The university administration notifies users when the key is available. A notification is sent first to full-time faculty members and then to students.

(Q4) Someone has obtained my activation key.
(A4) Contact the Help Desk.

(Q5) I received a message telling me that my activation key is invalid.
(A5) An activation key consists of 16 characters, made up of upper and lower case letters, and numbers.
  Please recheck your notification and try entering the activation key again.

(Q6) I received the notification for my activation key, but I don't know how to register.
(A6) You can find the activation procedure in the User's Guide. Please refer to that guide.

(Q7) I haven't received the notification for my activation key yet.
(A7) Activation keys are sent first to full-time faculty members and then to students.
  For more details, contact the Help Desk.

(Q8) My personal information (name, address, etc.) on the activation key notification is incorrect.
(A8) Contact the Help Desk.

(Q9) I received more than one activation key.
(A9) If you have more than one status (for example, if you are a student and a faculty member), an activation key is issued for each status.

  At present, you need to register (activate) both keys.
  For more details, contact the Help Desk.

(Q10) Does my activation key have an expiration date?
(A10) An activation key is valid for one year. An activation key cannot be used after its expiration date.


Last-Modified: May 9, 2017

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