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FAQ

A. Questions about the activation key

  1. Ilost my activation key.
  2. What is an activation key?
  3. How can I obtain an activation key?
  4. Someone has obtained my activation key.
  5. Ireceived a message telling me that my activation key is invalid.

  6. Ireceived the notification for my activation key, but I don't know how to register.
  7. Ihaven't received the notification for my activation key yet.
  8. My personal information (name, address, etc.) on the activation key notification is incorrect.
  9. Ireceived more than one activation key.
  10. Does my activation key have an expiration date?


B. Questions about activation

  1. How do I activate my ID?
  2. What is activation?
  3. Ican't activate my ID.
    Iencountered an error when trying to activate my ID and can't register.
  4. Can I create any name (ID) that I want?
  5. Ireceived a message telling me that my activation key is invalid.

  6. Ireceived a message telling me that the ID has already been activated.
  7. Iwant to change the Keio ID that I registered.
    I entered some wrong characters when I registered my Keio ID. Can I change the ID?
  8. The name that appears when I activate the ID is not correct.
  9. Part of my name (in kanji characters) is not displayed when I register the ID.
    My name is wrongly displayed in simplified kanji characters.
  10. Do I really have to make an ID and password? Is it absolutely necessary to register?

  11. Do I have to activate my ID as soon as I receive the activation key?
  12. My parent is a faculty member at Keio and I am a student here. Can we register with the same ID?
  13. Why do I have to enter my date of birth?

C. Questions about logging in and passwords

  1. Ican't log in.
  2. Can I log in with my student ID number?
  3. Iforgot my password.
  4. Iforgot my Keio ID.
  5. Iforgot both my Keio ID and my password.

  6. How can I change my password?
  7. My password was stolen (or was obtained by someone). What should I do?
    I lost the paper that had my Keio ID and password. What should I do?
  8. Ican't change my password.
  9. What is the maximum length of the password and what kind of characters can I use?
  10. "My last login date/time" shows a date/time when I did not log in.

  11. Where can I find the login page for keio.jp?
  12. What does logging in mean?
  13. Ilogged in, but after being away from the PC for a while, I found myself not able to use the system again.
  14. Can I log into the system while I am away from the university, such as from home?
  15. What do I do when the message "You are now logged off because there was no activity after a certain period of time." is displayed and I cannot log in again?

  16. If it tries to open "Software Licensing", in case the error of Forbidden etc. will be displayed.
  17. When I accessed keio.jp, “keio.jp - Past Request” was displayed.

D. Questions about keio.jp and the Keio ID

  1. Who is allowed to have a Keio ID?
  2. Can I still use my Keio ID after I graduate or leave the university?
  3. Does my Keio ID have an expiration date?
  4. Iwould like to obtain a Keio ID. What should I do?
  5. Can members of my family also obtain a Keio ID?

  6. What are keio.jp and the Keio ID?
  7. Iwould like my Keio ID to be removed.
  8. The Keio ID looks like an email address.
  9. Iwant to change the Keio ID that I registered.
    I entered some wrong characters when I registered my Keio ID. Can I change the ID?
  10. Can I use my current email address as my Keio ID?

  11. What can I do with my Keio ID?

E. Questions about usage

  1. What will happen to existing IDs, such as those issued by the local ITC and Academic Affairs Center?
    Can I use those services with my Keio ID?
  2. Are there any fees charged for use of my Keio ID?
  3. Idon't need my Keio ID. Please remove it.
  4. What computer environment do I need to use keio.jp?
  5. Can I use keio.jp from my mobile phone?

  6. What can I do with my Keio ID?

F. Questions about security

  1. How will my personal information be used?
  2. What security measures are in place to protect personal information?
  3. Is there any anti-virus protection installed?

G. Questions about submitting inquiries

  1. Ihave a question. Who do I contact?
  2. Where is the Help Desk?
  3. When is the Help Desk available?
  4. Where can I find the User's Guide and other help information?

Last-Modified: March 16, 2017

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