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FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

  1. How should I properly use my personal Box account?
  2. Till which generation can I perform version control?
  3. Can I use Box Sync?
  4. How should I properly use Box and Google Drive?
  5. I can not upload a folder on Box using Internet Explorer.
  6. I can not upload a folder on Box using Safari with Mac OS.
  7. I have already gone to register a free Box account with the keio mail.
  8. Box use after graduation.
  9. Which external applications can we use to cooperate with Box?
  10. Inviting @adst.keio.ac.jp address to collaborator does not work.
  11. Is API (Application Programming Interface) available?
  12. You want to allow people who do not have a Box account to upload files

(Q1) How should I properly use my personal Box account?

The following are methods of using a personal Box account.

  1. Log out in the case where you log in to Box with Keio ID.

    Refer here for the methods of logging out.

  2. On the following screen, select [Keio Universityに所属していない場合は、こちらからログインしてください (Please log in from here if you are not attached to Keio University)].

  3. The login screen for a personal Box account is displayed.

(Q2) Till which generation can I perform version control?

With Box, when a file is renewed, version up occurs automatically. (An indication such as v1, v2, or v3 etc. is displayed beside the file.)

The indication of the version itself increases without limit, but the scope where return is possible is up to 100 generations.
In the case of a v500 file for example, it is possible to return to v400.

【Caution】
In some files, you can not access older versions than 11 generations
(Example: If the latest file is v13, you can access v13 to v3, but you can not access versions older than v2)

In order to resolve this problem, you need to perform the following manuals.

Bug Details and Resolution Procedure
https://keio.box.com/s/rq4dtjelqbd1d4z6nzljotdrdvbhji5i

(Q3) Can I use Box Sync?

You cannot use Box Sync.

(Why?)
Box Sync is the ability to synchronize the files and folders on the Box to the local, you can also set the synchronization of the shared folder.
However, there is a fear that you change or delete the files that are shared with others unintentionally in the operation of the local.
For this reason, we have disabled the Box Sync.

(Q4) How should I properly use Box and Google Drive?

You can use both services, depending on your purpose and preference. Box service started to be provded, but you can use the Google Drive as before.
There are many parts that are similar in the both services, but in both of the service, there is a distinctive feature. Please use the service, which was more suitable according to the scene.
The following is an example how the proper use.

(Example 1) The case you want to streaming video.: Box is recommended.
A video distribution function is the one of the major features in the Box without Google Drive. Please upload video files to Box.
(Example 2) The case other people want to view your file on the browser.: Box is recommended.
Rich preview function is provided in Box, and it is compatible with more than 100 file formats.
(Example 3) The case we want to edit a cell in the spreadsheet at the same time with more than one person.: Google Drive is recommended.
Please use the spreadsheet of Google Drive. Box has a similar function as the Google document called a Box Note, but this does not correspond to the spreadsheet.
(Example 4) The case you want to back up large files.: Box/Drive, both services are useful.
Because the capacity of Box and Google Drive is unlimited, you can use both services depending on your preference.

(Q5) I can not upload a folder on Box using Internet Explorer.

If Enhanced Mitigation Experience Toolkit (EMET) is installed to your PC, there is a possibility that the execution of the Java plug-in is blocked and fail to upload the folder.

Open the configuration screen of EMET with administrator privileges and uncheck the "ASR" of "iexplore.exe" to restart the browser, or please use a different browser (Google Chrome and Firefox).

(Q6) I can not upload a folder on Box using Safari with Mac OS.

In the screen to select the folder you want to upload, you may not see any folders and files.
If you want to upload a folder to Box, please use the other browser (Google Chrome and Firefox).

(Q7) I have already gone to register a free Box account with the keio mail.

If you contact help@keio.jp, it is possible to carry out the takeover your Box account to the one Keio University provides.
Data that exists in your personal Box account will be taken over as it is.

(Q8) Box use after graduation.

After the graduation or retirement Box will no longer be available.

Please take a backup on yourself to your USB memory or online storage as necessary until then.
(Caution: Google Drive provided by Keio will also no longer be available.)

In addition, it is possible to get a free Box account, in that case, note the following points.

  • When you get a free Box account, keio mail is not available. Please use the e-mail address of the person.
  • Box provided by Keio is unlimited capacity, but free Box account has a capacity limit (10GB, as of June 2016)

See the following page for more information.
Notes and data migration method after graduation or retirement

(Q9) Which external applications can I use to cooperate with Box?

For security protection, cooperation with external applications is not permitted in principle. However, several applied applications are authorized by ITC as below (updated in Aug. 2016).

  • iAnnotate PDF for Android
  • PDF Expert for iPad
  • GoodNotes
  • GoodReader
  • Slack

You can find the latest information about the cooperative applications by the following instruction.

  1. Login to Box.
  2. Select your name indicated at the upper right of the page, and select 「アプリ」 from the pop-up menu.
  3. Select 「最新情報をすべて表示」 at the bottom of the page.

Please send an email to help@keio.jp if you want to apply for another applications to cooperate with Box.

(Q10) Inviting @adst.keio.ac.jp address to collaborator does not work.

@adst.keio.ac.jp can not be specified as a collaborator.

When inviting a collaborator in keio it is necessary to send an invitation to Keio ID (@keio.jp).

(Q11) Is API (Application Programming Interface) available?

Yes, you can.
However, please be aware that the usage and details of API will not be supported by ITC.
Refer to the following official reference when using, please utilize at your own risk.

https://docs.box.com/reference

(Q12) You want to allow people who do not have a Box account to upload files

please refer to here.

Last-Modified: February 17, 2017

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