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Contact

If you have any questions about using the "Class Support", please contact ITC.
You can send an email to the following address, or contact the nearest ITC office (list of offices provided below).

Contact by Email

address: edu@keio.jp

It might take time for ITC to respond to emails received after 5:00 p.m. on weekdays, as well as email received on weekends, national holidays, or during other school breaks.

Before Sending an Email

In order for us to correctly respond to your inquiry, make sure to enter the following information in the email you send:

Item
Description
Example
Time of Occurrence
The date and time the error occurred. Indicate whether the error occurred once or has continued to persist. Error occurred at 23:47 on July 27, and has continued to persist.
Location/terminal
At home or on campus, on a desktop PC or a notebook PC, and other relevant information. On my notebook PC at home.
User
Your Keio ID, Employee Number (ID Number)/Student ID, and name.
* Never provide your password!
Keio ID: keiotaro@keio.jp or keiotaro@a1.keio.jp
Student ID: 12345678
Name: Taro Keio
Feature used
Notices, Uploading Study Materials, Submitting/Returning Reports, Message Board, etc. Submitting Reports
Operation performed
Selecting files, entering text, clicking a button, displaying a window, etc. I selected a Word file that I created as my report assignment, and then clicked the [Register] button to submit my report.
Operation result
Window does not display, an error window appears, the button does not work, text cannot be entered, etc. A window appears that indicates my report has not been submitted yet.
Supplementary information
Other considerations, such as the computer environment. The OS I use is Windows Vista Home Premium (SP1), and the browser is Firefox 3.5.
I must submit my report today.

Contacting the ITC office

Campus
Section
Location
 Opening Hours 
Mita Mita ITC Graduate School Building, B1F  Click here
Hiyoshi Hiyoshi ITC Seventh Building, B1F Click here
Shinanomachi Shinanomachi ITC North Annex, 1F Click here
Yagami, Shin-Kawasaki  Science and Technology ITC 14th Building, B1F Click here
Shonan Fujisawa SFC-ITC  Media Center, 1F Click here
Shiba-Kyoritsu Shiba-Kyoritsu ITC Building No.1, 4F Click here

Last-Modified: February 12, 2016

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